Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
*COVID-19 update: international shipping may get delayed due to the COVID-19 outbreak. Thank you for your understanding*
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 14-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Thanks for understanding.
Q. Where can I place an order from?
A. You can place an order online from any country, we ship our products Worldwide.
Q. Is shipping comes free?
A. Yes, shipping is Free Worldwide on orders over 99$. For a low amount of orders, our shipping charge is just 3.93$.
Q. Where is your company located?
A. Our location- Qusaidat, Ras Al Khaimah, United Arab Emirates.
High-Quality vendor contacts in China, USA.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us at email@example.com, if you don’t receive one within 24-48 hours.
Q. Who can I contact if I have a problem with my order?
*Click here to read the delivery & return policy
Q. How can I pay?
A. Right now we accept payments only through PayPal. Via PayPal accounts or Debit Card and Credit Card payments through PayPal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We use encrypted technology to keep your payment and customer details safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
However, we share customer address including email with our vendors for shipping purpose.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.